Welcome to Eco Hearth! We are committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, and safeguard your information when you interact with our website, in compliance with the General Data Protection Regulation (GDPR).
Eco Hearth operates under SENTARMAX OÜ (Registration No. 14536655). By using this website, you agree to the collection and use of information in accordance with this policy.
- Data We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number (provided via forms).
- Technical Data: IP address, browser type, operating system, and cookies (for analytics and functionality).
- Transaction Data: Details of products or services you request or purchase.
- User-Provided Data: Any additional information you provide in communications with us.
- Purpose of Data Processing
We use your personal data for the following purposes:
- To respond to your inquiries and process your orders.
- To improve our website and services based on user feedback.
- To send newsletters or promotional materials (if you have opted in).
- To comply with legal obligations and protect against fraud.
- Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual Necessity: To fulfill orders or respond to your inquiries.
- Consent: When you subscribe to newsletters or agree to the use of cookies.
- Legitimate Interests: To improve our services and website performance.
- Sharing Your Data
We do not sell or share your personal data with third parties unless necessary, such as:
- To trusted service providers (e.g., payment processors) under strict confidentiality.
- To comply with legal requirements or protect our legal rights.
- Data Retention
We retain your data only as long as necessary:
- Contact Form Submissions: Stored for up to 12 months.
- Account Information: Retained while your account is active or as required by law.
- Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
- Your Rights
Under GDPR, you have the following rights:
- Access: Request a copy of your personal data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data (“right to be forgotten”).
- Restriction: Limit how we process your data.
- Data Portability: Transfer your data to another service provider.
- Objection: Withdraw consent for data processing at any time.
To exercise these rights, contact us at info@eco-hearth.com.
- Data Security
We implement robust technical and organizational measures to safeguard your data, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
- Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@eco-hearth.com