Delivery & Return Policy

Ireland · Last updated: 4 August 2026

This policy applies to orders delivered to addresses in the Republic of Ireland. Eco Hearth is operated by SENTARMAX OÜ, Irish branch, 51 Bracken Road, Sandyford, Dublin D18 CV48. Phone +353 1526 2939, email [email protected].

What the price includes

Every price on this site is shown in euro and includes VAT at 23%. Standard delivery to your address in Ireland is included in the price and the shipment is fully insured while in transit. Nothing is added at the checkout — the price you see is the price you pay.

Order processing and lead times

Your order enters production once full payment — or, for made-to-order work, the agreed deposit — has cleared.

• Sauna heaters, control panels, stones and accessories held in stock — dispatched as soon as the order is processed.
• Saunas, ice baths and other made-to-order products — typically 8–12 weeks.
• Custom aluminium windows — shop drawings are prepared and sent for your written approval; production and transport together take 4–6 weeks afterwards. Freight for window orders is quoted separately once final dimensions, crate sizes and the delivery location are confirmed, usually 7–10 days before dispatch.
• Thermally modified decking and cladding milled to order, prefab units — 8–12 weeks, depending on complexity.

Lead times do not include any customs delays on imported components.

How delivery works

• Delivery is kerbside: the lorry brings your order to the nearest safe unloading point at your address and the driver unloads it with a tail-lift or crane. Moving the unit into its final position on your property is not part of the delivery.
• We agree the delivery date with you by phone in advance. Please make sure the access route is suitable for an articulated lorry (13.6 m trailer) and that someone aged 18 or over is there to receive the goods.
• Addresses with restricted access, offshore islands, and requests to place the goods somewhere other than the kerbside are quoted separately and always agreed with you before dispatch.
• If we cannot reach you to arrange delivery within 48 hours of the goods arriving in Ireland, storage or redelivery costs may be charged.

Receiving your delivery

• Inspect the packages before you sign the delivery docket. Note any visible damage on the docket and ask the driver to countersign it.
• Unpack as soon as you can. Concealed damage must be reported to us within 48 hours, with photos or video.
• If the driver cannot wait, write “possible concealed damage” on the docket before signing.
• Please call us on +353 1526 2939 before refusing a delivery — in most cases we can sort it out on the spot.

Returns — please read this before you order

Almost everything we sell is built for you after you order it, and cannot be returned. This covers saunas, sauna wood packages, ice baths with chillers, aluminium windows fabricated to specification, prefab units, cladding and decking milled to order, and any bespoke work. Goods made to a consumer’s own specification are excluded from the 14-day cooling-off right under EU and Irish consumer law, so there is no right of withdrawal on these items.

Because of that, please confirm the model, size, wood, colour, heater and control before placing the order — we will go through the configuration with you and are happy to check it as many times as you need.

Cancelling before production starts. While your order is still being processed and production has not begun, you may cancel it and be refunded, less the 2.9% payment-processing fee. Once materials have been cut and production has started, the deposit is non-refundable.

Stocked items — 14 days. Sauna heaters, control panels, stones and accessories that we hold in stock may be returned within 14 days of delivery if they are unused, uninstalled and in their original packaging with all manuals and parts. Contact us first for a return authorisation; returns sent without one cannot be accepted. Return transport is at your cost unless the item is faulty or we sent the wrong one. Items returned opened but unused carry a 10% restocking fee; items missing packaging or showing signs of use carry 25%.

Faulty, damaged or incorrectly supplied goods. Your statutory rights under the Consumer Rights Act 2022 are unaffected by anything above: we repair, replace or refund. Send us photos, the serial number and a copy of the delivery docket, and we will arrange collection and a replacement at no cost to you. In addition, we provide a one-year warranty from the date of purchase; heaters also carry their manufacturer’s warranty (HUUM: 3 years domestic use, 1 year commercial use).

Refunds

Approved refunds are returned to the original payment method — card or SEPA bank transfer — within 5–10 business days of the return being received and inspected, and in any case within 14 days.

Promotional bundles

Where several items were sold together as a bundle, they must be returned together. A single faulty component can of course be exchanged on its own.

Delays outside our control

We are not liable for delays caused by carriers, weather, strikes or other events beyond our control. Please do not book an installer or a crane until the goods have arrived and been inspected.

Payment security

Card payments are processed by PCI-DSS Level 1 certified gateways. Eco Hearth never stores full card numbers.

Limitation of liability

Except where the law provides otherwise, our liability is limited to the purchase price of the product. Nothing in this policy limits your statutory rights as a consumer.

Contact

Eco Hearth — SENTARMAX OÜ, Irish branch
51 Bracken Road, Sandyford, Dublin D18 CV48, Ireland
Phone: +353 1526 2939
Email: [email protected]